WHAT IS OURS BY BLACKJOY?
OURS by Blackjoy contains a variety of products, ranging from hygiene to hair care. We curate products from companies both big and small, to provide staples that people know & love, while allowing people to try new and upcoming black brands.
HOW MUCH DOES IT COST/ARE THERE HIDDEN FEES?
There are no hidden fees whatsoever. OURS by Blackjoy costs $35 a month, with free priority shipping. Signing up for our newsletter saves you 15% off of your lifetime subscription.
HOW DOES BILLING WORK/ WHEN ARE BOXES SHIPPED?
Customers are charged on the day they first subscribed. For example, if you subscribed on the 15th of the month, you will be charged every 15th of the month.
All boxes are shipped by the 15th of the month. If you subscribed after the 15th of the month, you'll receive next month's box.
HOW DO I RECEIVE A REFUND?
Unless you received damaged items, unfortunately we cannot offer refunds. Please contact us at firstname.lastname@example.org if your items were damaged upon arrival and we will replace the item free of charge.
CAN I CANCEL/SUSPEND MY SUBSCRIPTION?
We'd hate to see you go! If you need to cancel or suspend your subscription, just reach out to us before the 14th the month by emailing Support@blackjoy.co You can turn on your subscription anytime!
WHERE CAN I CONTACT YOU WITH ANY QUESTIONS, CONCERNS, OR FEEDBACK REGARDING MY SUBSCRIPTION?
Please send an email to Support@blackjoy.co with any questions, comments or feedback and we will be glad to assist you!